Start measuring your customer feedback in less than 30 secs! Needs no technical know-how.
Take direct feedback from customers in a matter of seconds!
Get real time reports, daily email digests & instant alerts for low score.
Monitor multiple stores on a single dashboard
At a glance, track NPS by store location & time of the day. Focus your entire team on NPS and start transforming your customer experience today.
One touch customer feedback with customised follow-up question
Simple one touch customer feedback via mobile app at the time of checkout. Dive even deeper to understand how you can get higher engagement by customising the NPS follow-up question according to your industry.
Instant SMS notification on receiving low score from customers
Follow-up with your customers to understand what was missing or disappointing in their experience. Show them you care and turn your angry customer into a raging fan.
Capture customer feedback even without internet connection
No internet connection? No worries! Collect responses with Feedo in offline mode. All customer responses are auto-synced as soon as the device is connected to the internet.
Feedo is quick to setup and easy to use. Start measuring your customers’ feedback in less than 30 secs. Needs no technical know-how.
Designed for simplicity - Take direct feedback from customers in a matter of seconds! Track your Net Promoter Score to measure customer loyalty.
Receiver daily email report along with all customer feedback and their contact details. Receive instant SMS notification when your customers give you low ratings.
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.
The primary purpose of the Net Promoter Score methodology is to evaluate customer loyalty to a brand or company. The ability to measure customer loyalty is a more effective methodology to determine the likelihood that the customer will buy again, talk up the company and resist market pressure to defect to a competitor. The ultimate objective here is to convert customers who were less than happy or unimpressed into promoters who will put the word out and allow for increased revenues and profits.
Scores vary widely by industry, culture, geography etc. They are influenced by many factors so you should be cautious about making comparisons. The real value comes when using NPS as a tracking tool for improving your own NPS. Absolute NPS is fairly irrelevant – it is all about improving your NPS.
Yes! You can subscribe for a 15 days free trial and experience all the PRO features of Feedo. You will not be billed during this period.