Simplest Customer Feedback App

Measure customer satisfaction & loyalty using Net Promoter Score (NPS) for free!

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HIGHLIGHTS

Features you love

Quick to Setup

Start measuring your customer feedback in less than 30 secs! Needs no technical know-how.

Designed For Simplicity

Take direct feedback from customers in a matter of seconds!

Real Time Reports

Get real time reports, daily email digests & instant alerts for low score.

Measure NPS Score

Track your Net Promoter Score to measure customer loyalty.

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FEATURES

Do more with our app

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Monitor Multiple Stores

Monitor multiple stores on a single dashboard

At a glance, track NPS by store location & time of the day. Focus your entire team on NPS and start transforming your customer experience today.

Collect Feedback

One touch customer feedback with customised follow-up question

Simple one touch customer feedback via mobile app at the time of checkout. Dive even deeper to understand how you can get higher engagement by customising the NPS follow-up question according to your industry.

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instant sms alert

Low Score Alerts

Instant SMS notification on receiving low score from customers

Follow-up with your customers to understand what was missing or disappointing in their experience. Show them you care and turn your angry customer into a raging fan.

Offline Sync

Capture customer feedback even without internet connection

No internet connection? No worries! Collect responses with Feedo in offline mode. All customer responses are auto-synced as soon as the device is connected to the internet.

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  • 1
    Create an Account

    Feedo is quick to setup and easy to use. Start measuring your customers’ feedback in less than 30 secs. Needs no technical know-how.

  • 2
    Start Measuring Customer Feedback

    Designed for simplicity - Take direct feedback from customers in a matter of seconds! Track your Net Promoter Score to measure customer loyalty.

  • 3
    Get Real-time Reports

    Receiver daily email report along with all customer feedback and their contact details. Receive instant SMS notification when your customers give you low ratings.

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PRICING

Upgrade to Pro

BASIC ₹0/m
    Monitor 1 store
    Unlimited customer feedback
    Connect multiple devices
    Real time reports on the app
    Works Offline
    30+ languages
PRO-YEARLY ₹5000/yr
    All 'Basic' features
    Monitor multiple stores
    Daily email reports
    Low score alerts
    Customize according to your brand
    SMS confirmation to customers
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FAQ

Frequently Asked Questions

What is a Net Promoter Score or NPS?

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand.

Why use NPS?

The primary purpose of the Net Promoter Score methodology is to evaluate customer loyalty to a brand or company. The ability to measure customer loyalty is a more effective methodology to determine the likelihood that the customer will buy again, talk up the company and resist market pressure to defect to a competitor. The ultimate objective here is to convert customers who were less than happy or unimpressed into promoters who will put the word out and allow for increased revenues and profits.

How does my NPS compare to my competitors?

Scores vary widely by industry, culture, geography etc. They are influenced by many factors so you should be cautious about making comparisons. The real value comes when using NPS as a tracking tool for improving your own NPS. Absolute NPS is fairly irrelevant – it is all about improving your NPS.

Can I try before I buy?

Yes! You can subscribe for a 15 days free trial and experience all the PRO features of Feedo. You will not be billed during this period.

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*Works on Android Kitkat and above.